Terms and Conditions
Missed or Cancelled Appointments
- First missed will mean the next appointment will need a none refundable £15 deposit paying first (we take PayPal or just pop in the salon to make the appointment)
- Second missed appointment will mean your next appointment will need a none refundable deposit for the full amount.
- Third missed appointment will mean your next booking will need to be paid for before the booking is given and an additional £10 fine will be added as well.
Over 15 mins late will be considered a missed appointment. If you are running late please let us know as soon as you can. We work mainly by appointment and if you are running late we might not be able to fit you in due to an appointment after yours. If you are late and we do accept the dog it will still count as a strike (see above)
A 48 hour notice is required for a cancellation any later and it will be considered a strike one (see above).
As we employ members of staff and have bills to pay, having an empty space due to missed or late cancelled appointments means we are not only losing out on earning money but it is actually costing us money. Feel free to check other groomers, because our cancellation and missed appointment policy is very relaxed in comparison to most.
Once in a groom we will often give you a time to collect your dog and will keep you updated during the groom if this changes. If you are unable to pick up the dog at this time, please let us know. The salon usually closes at 6pm and if we are kept later than this then we may put a late pickup charge on.
Aggressive / Scared Dogs
Staceys Dog Grooming will attempt to groom all dogs but reserves the right to cancel a groom for the safety of the groomers and the dog, a charge may still occur. Please let us know if your dog has started to show signs of aggression as their personalities can change over time. In conjunction with the Dangerous Dogs Act, the owner understands that they will be held liable for all bites/injuries caused by their dog. Subsequently, leaving your dogs with Staceys Dog Grooming you understand that there will be other dogs and Staceys Dog Grooming will take all reasonable measures to ensure your dogs safety but the unpredictability of dogs means we will not be held responsible for any injuries to your dog caused by another dog or your dog.
When dogs are scared they sometimes act unpredictable or thrash around, we will endeavour to keep your dog calm with in reasonable measures of dog grooming and hold the right to cancel a groom at any time if the dog shows too much stress that we feel it is unsafe to carry on the groom. Charges will still occur.
Staceys Dog Grooming will do whatever is appropriate for the well being of all pets while in their care, however if the services of a vet are required, the owner authorise Staceys Dog Grooming to obtain veterinary treatment in the case of an incident or serious medical problem being discovered during grooming. The owner agrees that Staceys Dog Grooming is not liable for any pre-existing conditions and problems found during grooming and the owner agrees to pay for all medical treatment incurred due to such. Staceys Dog Grooming is not a vet and any advice given regarding health problems should be checked with a licensed vet.