Terms and Conditions
Missed or Cancelled Appointments
- First missed appointment is ok
- Second missed appointment will mean your next appointment will need a none refundable £10 deposit
- Third missed appointment will mean future bookings will need to be paid for before the booking is given
Over 15 mins late will be considered a missed appointment. If you are running late please let us know as soon as you can. We work mainly by appointment and if you are running late we might not be able to fit you in due to an appointment after yours. If you are late and we do accept the dog there is a late arrival fee of £10 (because it will put us late with all the following appointments)
A 24 hour notice is required for a cancellation any later and a re-booking fee will be charged of £10. Last minuet cancellations means we will be sat around with nothing to do and will have turned away other customers who wanted that space.
We will often give you a time to collect your dog and will keep you updated during the groom if this changes. If you are unable to pick up the dog at this time, please let us know. The salon usually closes at 6pm and if we are kept later than this then we may put a late pickup charge on.
Aggressive / Scared Dogs
Staceys Dog Grooming will attempt to groom all dogs but reserves the right to cancel a groom for the safety of the groomers and the dog, a charge may still occur. Please let us know if your dog has started to show signs of aggression as their personalities can change over time. In conjunction with the Dangerous Dogs Act, the owner understands that they will be held liable for all bites/injuries caused by their dog. Subsequently, leaving your dogs with Staceys Dog Grooming you understand that there will be other dogs and Staceys Dog Grooming will take all reasonable measures to ensure your dogs safety but the unpredictability of dogs means we will not be held responsible for any injuries to your dog caused by another dog or your dog.
When dogs are scared they sometimes act unpredictable or thrash around, we will endeavour to keep your dog calm with in reasonable measures of dog grooming and hold the right to cancel a groom at any time if the dog shows too much stress that we feel it is unsafe to carry on the groom. Charges will still occur.