General Data Protection Regulation
Your Data and how we use it and store it.
This new regulation that has come into play, May 25th 2018, replaces the Data Protection Act.
Here is a link to the Regulations from the European Parliament – this makes for the most riveting read~ if you need to fall asleep keep this near your bed..
Here is a link to the slightly easier to read Wikipedia page – this is also the most compelling read~
What this means for us at Staceys Dog Grooming and our customers…
Staceys Dog Grooming keeps your details (Name, Phone Number, very occasionally Address) on the record cards of your dog. When we are not using them they are kept locked away. When being used they are out on the table with your dog so we can refer to them while grooming.
Why Staceys Dog Grooming has your details, so we can remind you of grooms, so we can contact you when your dog is ready to be picked up.
Staceys Dog Grooming DO NOT share your details to any 3rd parties.
Electronically we keep a diary so that all our staff members can access it and see the appointments, the details on here will only be Name (mainly first name only, unless you have only given us your second name), Your Dog’s name and breed, and the phone number we contact you on. This data is stored on a Google Calendar which is a cloud based service so this is as secure as Googles data is, with a very strong password more than 12 characters in length of random numbers letters and characters, and we do change this periodically.
Credit/Debit Cards. Staceys Dog Grooming does not retain any credit card details nor do we even take them outside of using a chip and pin/contactless card machine which is always in view of our customers during the procedure. The company that processes our transactions is a GDPR compliant company called iZettleAll payment details such as card numbers are not accessible to us.
Staceys Dog Grooming retains your personal information only for as long as necessary to provide you with our services. However, Staceys Dog Grooming may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 6 years
Staceys Dog Grooming, as of yet, have no electronic records of your data, however we are hoping to implement this. The server is a secure web server and password protected, User access will only be by the server Administrator (Dave Barrett, CEO of DB Development Solutions) and members of staff at Staceys Dog Grooming while under our employment. The details on these records are going to be the same as on the paper version mentioned above, this is purely so if the card is damaged or unreadable (bad handwriting) a digital copy will still remain.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Staceys Dog Grooming describes these rights below:
– Access – You may have the right to access and receive a copy of the personal information Staceys Dog Grooming hold about you by contacting us using the contact information below.
– Change, restrict, delete – You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where Staceys Dog Grooming is required to store data for legal and tax reasons) we will generally delete your personal information upon request.
– Object –You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, Staceys Dog Grooming will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
– Complain – If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
To contact us you can send an email to firstname.lastname@example.org or if you prefer snail mail, Staceys Dog Grooming, 125 Towngate, Leyland, PR25 2LQ